SUAN CORE / SOLUTIONS
01—04ENTERPRISEAI AGENTSOLUTIONS
We start with the business problem, then decide whether knowledge retrieval, workflows, model capabilities, or conventional software is the right tool. These four scenarios are practical places to begin with a clearly bounded process.
Enterprise Knowledge
Knowledge Agent
Traceable SourcesBring policies, product information, project files, and training materials into one governed system, giving employees permission-aware search and answers with source citations.
BUSINESS PROBLEM
Information is scattered across folders, shared drives, and business systems. Finding it takes time, and consistent answers depend on employees who already know the material.
SYSTEM CAPABILITIES
- 02
Ingest policies, product information, project files, training materials, and other sources
- 03
Configure access by organization, role, and document scope
- 04
Attach source excerpts, document versions, and update dates to answers
- 05
Capture user feedback and maintain content update and expiration status
PROJECT DELIVERY
Knowledge Q&A interface, administration console, document processing rules, role permissions, citation and feedback mechanisms, and a test question set.
E-commerce Service
Customer Service Agent
Human HandoffConnect product, order, logistics, and after-sales rules to provide consistent response suggestions, business information lookup, and structured handoff to human service teams.
BUSINESS PROBLEM
Service teams must check product, order, logistics, and after-sales information at the same time. Response slows during peak periods, and new staff struggle to keep answers consistent.
SYSTEM CAPABILITIES
- 02
Retrieve product information, campaign rules, and after-sales policies
- 03
Identify customer intent and draft responses in an approved voice
- 04
Query order, logistics, and ticket status within authorized access
- 05
Package conversation context and hand complex cases to human staff
PROJECT DELIVERY
Customer service workspace or platform integration, business knowledge base, system interfaces, handoff rules, conversation records, and an evaluation plan.
Tendering & Bidding
Bidding Agent
Human ReviewParse tender documents, extract eligibility requirements, scoring criteria, and disqualification risks, then use company materials to help draft a response structure and initial content.
BUSINESS PROBLEM
Tender documents are long and requirements are scattered. Teams repeatedly search for qualifications, case studies, and solution materials, while omissions are costly to detect.
SYSTEM CAPABILITIES
- 02
Parse tender document structure and key deadlines
- 03
Extract eligibility requirements, scoring criteria, and disqualification risks
- 04
Match relevant qualifications, case studies, and solution materials
- 05
Draft the response structure, initial content, and a confirmation checklist
PROJECT DELIVERY
Tender analysis and project workspace, company material library, response templates, verification checklists, permissions, and activity records.
Workflow Automation
Workflow Agent
Approval GatesConnect customer management, resource planning, office collaboration, and internal systems to query information, generate content, update status, and route tasks within authorized boundaries.
BUSINESS PROBLEM
Business information is spread across multiple systems, spreadsheets, and communication tools, forcing employees to repeat searches, copying, data entry, and follow-up work.
SYSTEM CAPABILITIES
- 02
Trigger tasks from forms, messages, or system status changes
- 03
Call internal interfaces for queries, updates, and task routing
- 04
Request approval or human confirmation at critical points
- 05
Preserve execution history, exception details, and activity logs
PROJECT DELIVERY
Business workspace, workflow orchestration, system interfaces, permission and approval rules, runtime logs, and deployment and operations documentation.
START WITH A CLEARLY BOUNDED WORKFLOW